{"id":185240,"date":"2025-07-28T15:02:52","date_gmt":"2025-07-28T14:02:52","guid":{"rendered":"https:\/\/www.aviationbusinessnews.com\/?p=185240"},"modified":"2025-07-28T15:02:52","modified_gmt":"2025-07-28T14:02:52","slug":"air-canada-cargo-rolls-out-enhanced-ebooking-platform","status":"publish","type":"post","link":"https:\/\/www.aviationbusinessnews.com\/cargo\/cargo-news\/air-canada-cargo-rolls-out-enhanced-ebooking-platform\/","title":{"rendered":"Air Canada Cargo rolls out enhanced eBooking platform"},"content":{"rendered":"<p data-start=\"1002\" data-end=\"1197\">Air Canada Cargo has launched its redesigned eBooking platform, aimed at providing a more efficient, intuitive and self-managed digital experience for customers shipping cargo across its network.<\/p>\n<p data-start=\"1199\" data-end=\"1550\">The updated platform introduces a streamlined interface and a suite of new features that simplify the booking process and empower users to manage shipments more independently. Among the enhancements are dynamic booking flows, real-time feedback to reduce errors, and an improved account dashboard that provides an at-a-glance view of active shipments.<\/p>\n<p data-start=\"1552\" data-end=\"2048\">\u201cWe are excited to reveal our updated eBooking experience, which provides a more user-friendly interface and a smoother experience for our customers booking their cargo online,\u201d said Matthieu Casey, managing director &#8211; commercial at Air Canada Cargo. \u201cWith the ability to get real-time feedback and validation, easily create batch bookings, e-AWB, submit release letters and more, this new platform will transform the customer experience and is part of Air Canada Cargo\u2019s ongoing digitalisation.\u201d<\/p>\n<p data-start=\"2050\" data-end=\"2365\">Customers can now benefit from auto-confirmation for general cargo shipments under 50kg, significantly reducing the time spent on smaller bookings. The system also allows users to create multi-bookings in minutes, save booking templates for fast rebooking, and receive tracking notifications via email.<\/p>\n<p data-start=\"2367\" data-end=\"2675\">Additional functionality includes the ability to generate electronic airwaybills (e-AWB), edit bookings, manage shipper and consignee details, and submit release letters &#8211; all from a centralised dashboard. A built-in feedback tool enables users to submit questions or suggestions directly through the platform.<\/p>\n<p data-start=\"2677\" data-end=\"2913\" data-is-last-node=\"\" data-is-only-node=\"\">The launch is part of <a href=\"http:\/\/aircanadacargo.com\" target=\"_blank\" rel=\"noopener\">Air Canada Cargo<\/a>\u2019s broader digital transformation strategy, which aims to improve customer experience through automation and smarter workflows, while supporting the airline\u2019s growing international cargo operations.<\/p>\n<p><strong>READ MORE NEWS: <a href=\"https:\/\/www.aviationbusinessnews.com\/cargo\/cargo-news\/air-canada-builds-cargo-links-with-new-latin-destinations\/\" target=\"_blank\" rel=\"noopener\">Air Canada builds cargo links with new Latin destinations<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p data-start=\"1002\" data-end=\"1197\">Air Canada Cargo has launched its redesigned eBooking platform, aimed at providing a more efficient, intuitive and self-managed digital experience for customers shipping&hellip;<\/p>\n","protected":false},"author":122,"featured_media":183543,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,18,25,265,1131,26,4041],"tags":[],"class_list":["post-185240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aircraft-airlines","category-cargo","category-cargo-handling","category-cargo-news","category-industry-news","category-it","category-tech-digitisation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Air Canada Cargo rolls out enhanced eBooking platform<\/title>\n<meta name=\"description\" content=\"Air Canada Cargo has launched a redesigned eBooking platform offering enhanced shipment management tools to improve the customer experience.\" \/>\n<meta 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